Claims Process

A simple guide to submitting and tracking your insurance claims with CareItalia.

At CareItalia, we understand that filing a claim can be a difficult and emotional process. We've designed our claims procedure to be straightforward, transparent, and compassionate. Our dedicated claims team is here to guide you every step of the way and ensure your claim is processed efficiently.

Please follow the steps below to submit your claim. If you need any assistance at any point, don't hesitate to reach out to our claims support team.

Claims Process Overview

1

Notification

Inform us about your intention to file a claim as soon as possible. You can notify us via phone, email, or through your online account.

  • Phone: +39 080 505 2127 (Available Mon-Fri, 8 AM - 8 PM CET)
  • Email: claims@careitalia.it.com
  • Address: Via Nicola Ruffo, 28, 70124 Bari BA
  • Online: Log in to your account at my.careitalia.com and navigate to the "Claims" section
Tip: Have your policy number ready when you contact us to speed up the process.
2

Documentation Submission

Gather and submit all required documentation to support your claim. The specific documents needed will vary based on your claim type, but generally include:

  • Completed claim form (available online or through your claims representative)
  • Death certificate (in case of death benefit claims)
  • Medical records or physician statements (for health-related claims)
  • Photo identification
  • Policy documentation
  • Any additional supporting evidence relevant to your claim
Tip: Submit clear, legible copies of all documents. For faster processing, you can upload digital versions through your online account.
3

Claim Review

Once we've received your complete documentation, our claims department will:

  • Acknowledge receipt of your claim within 2 business days
  • Assign a dedicated claims specialist to your case
  • Verify the policy details and coverage
  • Review all submitted documentation
  • Request any additional information if necessary

The review period typically takes 5-10 business days for standard claims, though complex cases may require additional time.

Tip: You can check the status of your claim anytime through your online account or by contacting your assigned claims specialist.
4

Claim Decision

Once our review is complete, we will make a decision on your claim. We will communicate this decision to you in writing, along with:

  • Detailed explanation of the decision
  • Amount to be paid (if approved)
  • Payment method and timeline
  • Appeal process details (if applicable)
Tip: Most approved claims are processed for payment within 3 business days of the decision.
5

Payment

For approved claims, payment will be issued according to your selected preference:

  • Direct bank transfer (typically 1-3 business days)
  • Check by mail (typically 5-7 business days)
  • Other payment methods as specified in your policy

You will receive a confirmation once the payment has been issued.

6

Appeal Process (If Necessary)

If your claim is denied or you disagree with the amount approved, you have the right to appeal the decision within 60 days.

  • Submit a written appeal with any additional supporting documentation
  • Your appeal will be reviewed by a different claims specialist than the one who made the initial decision
  • Appeals are typically processed within 15 business days
  • You will receive a detailed written response to your appeal
Tip: Consider consulting with a legal professional specialized in insurance claims if your appeal is complex or involves a significant amount.

Frequently Asked Questions

How long do I have to file a claim?

Most policies require notification within 30-90 days of the insured event, but specific timeframes vary by policy type. We recommend filing your claim as soon as possible to avoid any potential issues.

What happens if I'm missing some documentation?

You should still initiate the claims process, and your claims specialist will guide you regarding what documents are required. If obtaining certain documents will take time, we can start the review with what you have and accept additional documentation later.

How can I check the status of my claim?

You can check your claim status through your online account at my.careitalia.com, by contacting your assigned claims specialist directly, or by calling our claims support line at +39 080 505 2127.

Can someone else file a claim on my behalf?

Yes, authorized representatives can file claims on behalf of the policyholder or beneficiary. Legal documentation of authorization will be required, such as a power of attorney.

What if my claim is denied?

If your claim is denied, you will receive a detailed explanation of the decision. You have the right to appeal within 60 days by providing additional information or documentation that may support your claim.

Need Assistance with Your Claim?

Our dedicated claims support team is here to help you throughout the entire process. Feel free to reach out to us through any of the following channels.

Phone

+39 080 505 2127
Mon-Fri, 8 AM - 8 PM CET

Email

claims@careitalia.it.com
Response within 24 hours

Online Portal

my.careitalia.com
Available 24/7

For emergency assistance outside of business hours, please call our 24/7 helpline at +39 080 505 2127.